Frequestly Asked Questions

About Tatami Mats

What are the main materials used in tatami mats?

Our tatami mats are made in Japan using 100% igusa, a plant traditionally used for tatami surfaces. Igusa is known for its fresh scent and moisture-absorbing properties. We also use high-quality Japanese washi paper, which is resin-coated to enhance durability and water resistance.

How should I care for my tatami mat every day?

To maintain your tatami mat, follow these simple steps:
・Dry Wipe: Use a dry cloth or soft brush to gently wipe the surface, removing dust and dirt.
・Vacuum: Run a vacuum cleaner along the grain of the tatami to clean effectively without causing damage.
・Ventilation: Regularly open windows to ventilate the room and prevent moisture buildup, which can lead to mold.
・Dehumidify: Use a dehumidifier during humid seasons to reduce mold risk.

What is the lifespan of a tatami mat?

The lifespan of a tatami mat varies based on material and usage. Igusa tatami mats typically last 7-10 years, while washi tatami mats can last 10-13 years. Proper care and regular ventilation can extend their life.

How should I store my tatami mat?

Follow these steps to store your tatami mat properly:
1. Clean: Thoroughly clean the mat with a dry wipe and vacuum to remove dust and dirt.
2. Dry: Ensure the mat is completely dry to prevent mold. Place it in a well-ventilated area for several days or use a dryer.
3. Anti-Mold Treatment: Spray both sides of the mat with an anti-mold spray.
4. Store: Roll the mat and place it in a sealed plastic or non-woven fabric bag with mothballs to prevent insects or moisture from entering. Store in a dry, ventilated place away from direct sunlight and moisture. Avoid placing it directly on the floor; use a shelf or platform (this allows for ventilation).

About Futons

What are the main materials used in futons?

Our futons are Made in Japan and consist of the following materials:
Cover: 100% Cotton・Natural Material: Cotton is a natural fiber known for its excellent breathability and moisture absorption.
・Softness: It is soft to the touch, providing a comfortable and warm feeling.
・Allergy-Friendly: Cotton is relatively safe for people with allergies, making it a good choice for sensitive individuals.

Filling: 50% Wool, 50% Polyester (Anti-Dust Mite, Antibacterial, and Deodorizing Treatment)・Wool: ・Insulation: Wool is a natural insulator, offering excellent warmth in winter and moisture absorption to keep cool in summer.
 ・Moisture Absorption: Wool absorbs moisture and releases it, keeping the inside of the futon comfortable even if you sweat during sleep.
 ・Elasticity: Wool is naturally elastic, conforming to your body for a comfortable sleep experience.
・Polyester: ・Durability: Polyester is a synthetic fiber known for its high durability and resistance to wear and tear.
 ・Lightweight: Polyester helps to keep the futon lightweight, making it easier to handle.
 ・Hygienic: Polyester is treated as an anti-dust mite, antibacterial, and deodorizing agent, ensuring the futon remains clean and fresh.

Core: Four-Part Balanced Urethane Foam・Synthetic Material: Urethane foam is a lightweight and resilient synthetic material.
・Pressure Distribution: The foam is divided into four sections with varying firmness for the head, back, waist, and feet, ensuring even body pressure distribution.
・Support: This design provides optimal support for each body part, promoting comfortable and restful sleep.
・Breathability: Urethane foam is breathable, enhancing overall sleeping comfort.

By combining these materials, our futons offer a perfect balance of comfort, support, and durability.

How do I care for my futon daily?

Here are some tips for daily futon care:
・Sun Drying: Air the futon in the sun on sunny days to remove moisture. Dry both sides for best results.
・Light Beating: Gently beat the futon with a futon beater to remove dust, but avoid vigorous beating to prevent damage.
・Vacuum: Use a vacuum cleaner with a nozzle attachment to remove dust and mites.

What is the lifespan of a futon?

The lifespan of a futon can vary based on usage and care. Typically, the outer filling wears out first, followed by the core (urethane foam in this case). The general replacement period is 3-5 years, but this can vary depending on usage frequency and the user's needs.

How should I store my futon?

To store your futon properly, follow these steps:
・Sun Dry: Air the futon with its cover on to prevent the fabric from sun damage. Dry both sides for 2-3 hours each.
・Clean: Wipe the soiled area with a damp cloth if the futon gets dirty. Since this futon cannot be washed at home, use a cover to protect it and wash the cover regularly.
・Store in a Bag: After drying, place the futon in a breathable storage bag and store it in a well-ventilated area. Avoid placing it in direct sunlight or damp places.
・Periodic Sun Drying: Even when not in use, periodically air the futon in the sun to prevent moisture buildup and maintain freshness.

About Ordering and Delivery

When will I receive my order?

Order processing time is 3-7 business days. Shipping time is 2-10 business days, but it may vary depending on the destination country.

Do I have to pay any customs duties?

Yes. For international shipping, customs duties, import taxes, and other fees may apply. Please note that these costs are the responsibility of the customer.

What should I do if I do not receive my order?

Please reach out to us at kawatajapan.store@gmail.com as soon as possible.

Returns and Refunds

Can I return my order?

As a general rule, we do not accept returns due to customer reasons. We cannot accept returns or exchanges for items that have been used, damaged, or are simply not what you expected.

While we take great care to ensure the quality of our products, if you receive a defective item or an incorrect item, please contact us at kawatajapan.store@gmail.com within 7 days of receiving your order. We will verify the situation and either send you a replacement or issue a refund.

What should I do if I receive a defective product?

While we take great care to ensure the quality of our products, if you receive a defective item or an incorrect item, please contact us at kawatajapan.store@gmail.com within 7 days of receiving your order. We will verify the situation and either send you a replacement or issue a refund.