Frequestly Asked Questions
About Tatami Mats
What are the main materials used in tatami mats?
Our tatami mats are made in Japan using 100% igusa, a plant traditionally used for tatami surfaces. Igusa is known for its fresh scent and moisture-absorbing properties. We also use high-quality Japanese washi paper, which is resin-coated to enhance durability and water resistance.
How should I care for my tatami mat every day?
To maintain your tatami mat, follow these simple steps:
・Dry Wipe: Use a dry cloth or soft brush to gently wipe the surface, removing dust and dirt.
・Vacuum: Run a vacuum cleaner along the grain of the tatami to clean effectively without causing damage.
・Ventilation: Regularly open windows to ventilate the room and prevent moisture buildup, which can lead to mold.
・Dehumidify: Use a dehumidifier during humid seasons to reduce mold risk.
What is the lifespan of a tatami mat?
The lifespan of a tatami mat varies based on material and usage. Igusa tatami mats typically last 7-10 years, while washi tatami mats can last 10-13 years. Proper care and regular ventilation can extend their life.
How should I store my tatami mat?
Follow these steps to store your tatami mat properly:
1. Clean: Thoroughly clean the mat with a dry wipe and vacuum to remove dust and dirt.
2. Dry: Ensure the mat is completely dry to prevent mold. Place it in a well-ventilated area for several days or use a dryer.
3. Anti-Mold Treatment: Spray both sides of the mat with an anti-mold spray.
4. Store: Roll the mat and place it in a sealed plastic or non-woven fabric bag with mothballs to prevent insects or moisture from entering. Store in a dry, ventilated place away from direct sunlight and moisture. Avoid placing it directly on the floor; use a shelf or platform (this allows for ventilation).
About Ordering and Delivery
When will I receive my order?
Order processing time is 3-7 business days. Shipping time is 2-10 business days, but it may vary depending on the destination country.
Do I have to pay any customs duties?
Yes. For international shipping, customs duties, import taxes, and other fees may apply. Please note that these costs are the responsibility of the customer.
What should I do if I do not receive my order?
Please reach out to us at kawatajapan.store@gmail.com as soon as possible.
Returns and Refunds
Can I return my order?
As a general rule, we do not accept returns due to customer reasons. We cannot accept returns or exchanges for items that have been used, damaged, or are simply not what you expected.
While we take great care to ensure the quality of our products, if you receive a defective item or an incorrect item, please contact us at kawatajapan.store@gmail.com within 7 days of receiving your order. We will verify the situation and either send you a replacement or issue a refund.
What should I do if I receive a defective product?
While we take great care to ensure the quality of our products, if you receive a defective item or an incorrect item, please contact us at kawatajapan.store@gmail.com within 7 days of receiving your order. We will verify the situation and either send you a replacement or issue a refund.