Return and Refund Policy

While we take great care to ensure the quality of our products, if you receive a defective item or an incorrect item, please contact us at kawatajapan.store@gmail.com within 7 days of receiving your order. We will verify the situation and either send you a replacement or issue a refund.

Please note that, as a general rule, we do not accept returns due to customer reasons. We cannot accept returns or exchanges for items that have been used, damaged, or are simply not what you expected. Thank you for your understanding.