Shipping Policy

Processing and Delivery Time

Order processing time is 3-7 business days. Shipping time is 2-10 business days, but it may vary depending on the destination country.

Customs Duties, Taxes, and Other Fees

For international shipping, customs duties, import taxes, and other fees may apply. Please note that these costs are the responsibility of the customer.

Return and Refund Policy

While we take great care to ensure the quality of our products, if you receive a defective item or an incorrect item, please contact us at kawatajapan.store@gmail.com within 7 days of receiving your order. We will verify the situation and either send you a replacement or issue a refund.

Please note that, as a general rule, we do not accept returns due to customer reasons. We cannot accept returns or exchanges for items that have been used, damaged, or are simply not what you expected. Thank you for your understanding.

Contact Us

If you have any questions or concerns, please feel free to contact us at the following email address: kawatajapan.store@gmail.com